dome234 Privacy Policy
This page describes what we collect when you use dome234 and how we keep that data protected. We at dome234 handle personal information only for account verification, payment processing, regulatory compliance, and fraud prevention. Your data is encrypted, retained only as long as required, and shared only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and regulators when legally required.
Our dome234 privacy policy covers what personal data we collect, how we use it, your rights to access and correct it, how long we keep it, and how to contact us if you have questions. We do not sell your information to third parties for marketing. We do not track you across unrelated websites. Our servers may be located outside your jurisdiction, but your data is encrypted in transit and at rest.
If you have privacy questions or wish to request a copy of your data held on dome234, contact our support team via the in-app form or email [email protected]. Requests are processed within 30 days.
What We Collect and How We Use It
We collect personal information only when you provide it during account creation and verification, or when you use dome234 services. Your account data includes email, phone number, password (hashed), date of birth, and residential address. For withdrawals, we collect your government ID number, full name as it appears on the ID, and your bank or e-wallet account details. For fraud detection, we record your IP address, device type, and login timestamps.
We use this information to verify your identity (KYC), process your deposits and withdrawals, settle your bets, comply with anti-money-laundering (AML) law, detect fraud, and respond to support requests. We do not use your data to send marketing emails unless you opt in. We do not profile you based on gaming activity or share betting patterns with third parties.
We retain account data for seven years per regulatory requirement
Your dome234 transaction history, KYC documents, and account records are kept for seven years after account closure to satisfy anti-money-laundering and tax-reporting obligations in your jurisdiction.
Third-Party Processors and Payment Partners
We share your bank account details and personal name with payment processors only to execute your deposit and withdrawal requests. DANA, e-wallet, mobile banking, local payment, and online payment receive your phone number and identity confirmation from dome234 to process your transfers. e-wallet providers and your bank (mobile banking, local payment, online payment, e-wallet) receive your account number and name to settle virtual-account transfers. These processors operate under their own privacy policies and are responsible for your data while it is in their systems.
We do not share your data with marketing firms, data brokers, or social media platforms. We may share aggregated, anonymized data (e.g., "dome234 processed X million IDR in Liga 1 bets in Jakarta during Piala Indonesia") with regulators or research partners, but this data does not identify you.
Your Rights on dome234
You have the right to request a copy of all personal data dome234 holds about you. Contact our support team with your account email; we will send a machine-readable file (CSV or JSON) within 30 days. You can request correction of inaccurate data (e.g., if your address changed); submit corrections via the support form, and we will update your profile within 3 business days.
You have the right to request deletion of your account and associated data. After account closure, personal data is deleted within 30 days, except for records that law requires us to retain (transaction history for AML, tax records). If you request deletion, we will provide a final account statement showing all transactions and confirm deletion once the retention period expires.
We at dome234 comply with data-subject rights in every jurisdiction where we operate. Your privacy is a legal right, not a privilege.
Cookies and Tracking Technology
Our dome234 website uses cookies to remember your login session and preferences (language, theme). These are session cookies that expire when you log out. We do not use tracking pixels, remarketing pixels, or cross-site cookies. We do not install third-party analytics cookies that follow you across the web. Your browser can block or delete cookies; if cookies are disabled, you may need to re-enter your login credentials.
Data Security and Breach Notification
We at dome234 encrypt all personal data in transit using TLS 1.2 or higher and at rest using AES-256 encryption. Our servers are housed in secure data centres with intrusion detection, firewalls, and access controls. We do not store payment card information; instead, we transmit card details directly to payment processors. Passwords are hashed and salted; we never store passwords in plain text.
We conduct annual security audits and penetration tests. If a data breach occurs, we notify affected users within 72 hours via email and in-app message, and we notify regulators as required by law. We do not pay ransom for breached data. We provide credit-monitoring support to affected users at our expense.
International Data Transfer
Our dome234 servers may be located in jurisdictions outside your country. When your data is transferred internationally, it remains encrypted and subject to this privacy policy. We ensure that international data transfers comply with applicable law in your region. If you are located in a jurisdiction with strict data-residency requirements, contact our compliance team to confirm our data hosting location.
Policy Changes
We may update our dome234 privacy policy to reflect changes in law or operational practices. We will post the updated policy on this page with an updated date. Material changes (e.g., new data collection, new third parties) are communicated via in-app message at least 30 days before the change takes effect. Continued use of dome234 after the update constitutes acceptance of the revised policy. If you disagree with changes, you may request account closure and data deletion within 14 days.
Contact and Complaints
For privacy questions, data-access requests, or complaints, contact our privacy team at [email protected] or via the in-app support form. Response times are typically 3–5 business days. If you believe we have violated your privacy rights and our response is unsatisfactory, you may file a complaint with the data-protection authority in your jurisdiction or with an independent ombudsman.
Service Availability and Legal Information
Expand for eligibility, jurisdiction, and data rights details
Service availability
We at dome234 offer our gaming platform and sportsbook services only in jurisdictions where our operating licence is valid and local law permits online gaming. We do not advertise or operate dome234 in jurisdictions where such activity is prohibited or where we lack regulatory authorization. Our services are available only where applicable law permits.
At account creation and during login, we perform jurisdiction checks using your IP address and verified residential address. If your location falls outside our licensed coverage area, your account signup is blocked and we direct you to contact our compliance team for clarification. If you are located in Indonesia (en-ID build), our current licensed jurisdiction, your access to dome234 games, sports betting (Liga 1, Piala AFF, Champions League, and other markets), live-dealer tables, slots, and esports is unrestricted, subject only to age and eligibility requirements under local law.
If local law changes and your jurisdiction becomes restricted, we will suspend your account and assist you in withdrawing your balance within 7 days. Services remain available only where applicable law permits at all times. We comply with every jurisdiction in which we operate and do not circumvent regional gaming restrictions.
Account eligibility
To open a dome234 account, you must be of the legal age of majority in your jurisdiction (typically 18 or older) and not subject to legal prohibitions on gaming or financial transactions. During account creation, you declare your date of birth. During our KYC verification process, you upload a government-issued identity document (such as a KTP for Indonesian residents), and our compliance team confirms your age against the document using automated and manual review.
If your government ID indicates you are below the legal age threshold for your jurisdiction, your account is flagged, suspended, and held for manual review. This review typically takes 1–2 business days. If you have reached legal age since account creation and believe your account was suspended in error, contact our compliance team with supporting documentation, and we will reconsider your eligibility.
We also check for fraud history, sanctions lists, and prior self-imposed gaming restrictions from other licensed operators in your region. If you have previously requested account controls or been excluded from another gaming operator and disclosed this during dome234 signup, we honour that restriction and flag your account accordingly. It is your responsibility to disclose prior restrictions; failure to do so may result in account suspension during our compliance review.
Local-law responsibility
You are responsible for understanding and complying with the laws of your own jurisdiction before accessing and using dome234. Although we enforce jurisdiction-level access controls and verify eligibility, we are not liable for your personal legal status or whether your use of dome234 complies with local law. It is your responsibility to verify that gaming services are lawful in your region before opening an account or depositing funds.
If your jurisdiction permits gaming and you are of legal age, your use of dome234 is lawful on your side. If local law subsequently prohibits or restricts gaming in your jurisdiction, it is your responsibility to cease using dome234 and request withdrawal of your balance. We will suspend your account if we detect that your jurisdiction has changed status to a restricted category, but ultimate compliance responsibility rests with you.
We do not provide legal advice and cannot advise on local law. If you are uncertain about the legality of gaming services in your region, consult a qualified legal professional before opening an account. Our compliance team can answer procedural questions about account setup and verification, but cannot provide legal guidance specific to your jurisdiction.
Data and privacy scope
We collect personal data only for account verification, payment processing, regulatory compliance, anti-money-laundering (AML) checks, and fraud detection. This includes your full name, government ID number, date of birth, phone number, email address, residential address, and bank or e-wallet account details. We use this data solely for the purposes listed and do not sell it to third parties for any reason.
Your personal data is shared only with payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS providers, and your bank) to execute your deposits and withdrawals, and with regulatory authorities if legally required or in response to lawful government requests. We retain your account data for seven years to comply with AML and tax-reporting obligations in your jurisdiction. Our full privacy policy, accessible on the dome234 website, details data retention periods, your rights to access and correction, encryption practices, and how we handle data breaches.
You have the right to request a copy of your personal data held by dome234. Requests are processed within 30 days. You also have the right to request correction of inaccurate data and deletion of your account and associated personal data. Contact our support team via the in-app form or email [email protected] to submit a data-subject request.
Contact for legal inquiries
If you have questions about your eligibility, jurisdiction status, or how dome234 complies with local law, contact our compliance team via the in-app support form or email [email protected]. Response times for eligibility and jurisdiction inquiries are typically 2–3 business days. For urgent matters (account lockout, suspected fraud, data breach), escalate via the priority support queue in your account settings; urgent requests are answered within 24 hours.
Legal and regulatory inquiries from government bodies, law enforcement, or licensed advisors should be directed to our legal department at [email protected]. We maintain a 48-hour response window for government requests and cooperate fully with lawful inquiries. We do not engage with unofficial legal demands or cease-and-desist notices sent to user accounts; such matters must originate from official government or regulatory channels to be considered valid.
If you believe dome234 has violated your local laws or failed to comply with its operating licence, you may file a complaint with the gaming regulator in your jurisdiction. dome234's primary regulatory authority is listed on our homepage with contact details. We also maintain an internal complaints process accessible via the in-app support form. Complaints are reviewed within 14 days, and unresolved complaints can be escalated to an independent ombudsman after 30 days without resolution from dome234.